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Warranty Coverage & Refund Policy
Warranty Coverage
Cabinet Accessories
Period: 6 months
Description: Hinges, runners and other accessories will be repaired or replaced free of charge if they fail under normal use.
Structural Issues
Period: 6 months
Description: Issues like cabinet instability or misalignment due to installation will be covered.
Installation Defects
Period: 1 month
Description: Any problems due to our workmanship during installation.
Warranty Coverage Exclusions
Water Leakage
Damage caused by pipe leakage are not covered.
Termite Infestation
Termite related damages are not covered.
User-induced Damage
A. Misuse - Damage caused by human such as strong impact, harsh cleaning agent are not covered.
B. Neglect - Damage caused by failing to properly maintain or care for the product. Water stains, scratches or cracks caused by external factors such as extreme temperature after installations are not covered.
C. Alterations - any modification done on the products will void the warranty.
D. Wear & Tear over time are not covered.
Cabinet Damage
Our cabinet material does not come with a formal warranty from the supplier. Peeling, bubbling, delamination of boards due to moisture or improper use are not covered.
Post-warranty Service
After 6 months warranty period, RM500 will be charged to clients per service visit. Additional parts of materials will be billed separately.
Refund Policy
Due to the customized nature of renovation and construction services, payments made are generally non-refundable once work has commenced or materials have been purchased. The materials purchased, custom-made items, or special orders are non-refundable and non-returnable. Booking Fee will be forfeited for any cancellation job by owner.