Our delivery is currently provided within Malaysia only and we will deliver the products ordered by you to the address you have given us for delivery at the time you make your order. We only deliver the products to residences and offices and NOT P. O. Box addresses.
We aim to deliver all orders within 3 to 7 working daysafter payment is approved. Your order may arrive in multiple parcels and at different times. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges, expenses arising out of the late delivery. If you are unable to take delivery or collection, the carrier may leave a notice to you on either re-delivery or collection from the carrier.
All orders made and confirmed by 0900 (GMT+8) will be processed on the same day. Orders made and confirmed after 0900 (GMT+8) on Friday, Saturday, Sunday and Public Holidays will be processed on the next working day. Deliveries are made from Monday through Friday, EXCEPT for Saturdays, Sundays and Public Holidays.
Summer Love Marketing Sdn Bhd working hours are from Monday to Friday 830am to 6pm
Shipping Rates / Delivery Charges
The rate charged for the shipping/delivery of your order is calculated according to the size, weight of the items, and the destination. Before the final checkout page, the calculation of the fee will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Shipping charges may differ according to our promotion and may change from time to time. You will be notified upon check out.
Damaged & Lost Goods
Any discrepancy of order content or goods in a damaged condition received must be reported within 7 days from the date of invoice to [email protected] All packaging (both outer shipping packaging and internal contents) must be kept in order to make a claim.
If you suspect your goods have been lost, please contact [email protected]summerlove.co within 7 days of ordering.
In the rare circumstances that your item has a defect or is missing from your order. Should you have any enquiries, please contact us via email: [email protected] from 9am – 5pm, Mondays to Fridays (except Public Holidays) 7 days from the notification received that your parcel has arrived to your destination.